Order Cancellation: You have the option to cancel your order within 24 hours of placing it. To initiate a cancellation, please follow these steps:
Contact our customer support team immediately at firstname.lastname@example.org and provide your order number and the reason for the cancellation.
If your order is still within the eligible cancellation period, we will process the cancellation and issue a full refund to the original payment method used during the purchase.
Cancellation Timeframe: Please note that the 24-hour cancellation period begins from the time the order was placed. Once this window has passed, the order will be processed for shipping, and you will not be able to cancel it. In such cases, you can refer to our Return and Refund Policy for information on how to return the item for a refund.
Out-of-Stock Items: In rare cases, an item may become out of stock after you have placed your order. If this occurs, our customer support team will reach out to you promptly to discuss alternative options, such as exchanging the item or issuing a refund for the out-of-stock item.
Third-Party Retailers: If you purchased Secret Slim Wear through a third-party platform or retailer, kindly refer to their cancellation policies, as they may differ from ours.
Cancellation Notifications: You will receive an email notification confirming the cancellation of your order and the refund status once the cancellation has been successfully processed. Please allow up to 7 business days for the refund to be reflected in your account, depending on your payment provider's policies.
- We reserve the right to refuse a cancellation request if the order has already been processed for shipping or if the cancellation request is made outside the 24-hour window.
- If you have any questions or concerns about the cancellation process, feel free to reach out to our customer support team for assistance.
We'll respond to your email within 24 hours of receiving it, Monday to Friday
Phone no: (914) 227-2308
Please call us from 9:00 am to 5:00 pm, Monday to Friday.